FAQs

Q: Can I cancel my order?

A: Yes

 

Q: Received wrong order?

A: Notify us here: Contact – CataLuxe

 

Q: Product return?

A: Yes, contact us here: Contact – CataLuxe

If the product is damaged, you don't have to send it back to us. Kindly provide videos and complaint screenshots, and our dispute team will help you deal with it.

 

Q: Product exchange?

A: No

 

Q: Refund policy?

A: Yes, Refund policy – CataLuxe

 

Q: Free shipping and Shipping Policy?

A: Yes, Shipping policy – CataLuxe